Our Policies

RETURN POLICY

Downloads Return Policy (Digital Products)
While SmartFinds.com makes every attempt to ensure satisfaction with your purchase, whenever a software key sent electronically, that sale is considered final. SmartFinds.com cannot issue refunds once product keys have been distributed. It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing.

Being a digital product the value of downloadable software is the product key. Once a product key has been sent to a customer the order is no longer eligible for a refund. If you contact us and the product key has not been sent then we are able to process and refund. THERE ARE NO EXCEPTIONS!!

Shipped Items Return Policy (Physical Products)
Items that are shipped may be returned within 30 days of purchase. Items must be unopened in new condition or a refund will not be processed and the item will be returned to the customer. You must contact us to obtain a Return Merchant Authorization number to be eligible for a return. We are not responsible for items returned to us with no RMA# or tracking. Shipping charges are not refundable. Depending on if the item is a special order or not you may be subject to a restocking fee.

All items we sell are NEW and come with a manufacturer warranty. If you are having issues with an item we suggest you contact the manufacturer for technical support.

If you request a RMA for a product and we receive it without the original serial number, model number, and/or the original packaging with original labeling your RMA may be rejected and returned to you without any repair, exchange, or refund. If you receive your product and you find that it has physical damages to the product, we must be informed within 24 hours. We will respond to your RMA request by e-mail within 24 business hours.

If SmartFinds.com receives the product back and finds out that the product has already been registered, a credit will not be given but we will try to work with the customer and manufacturer within reason to fix the problem. Customer is responsible for freight back to us. Please make sure that there is a delivery confirmation on the package that is being returned. We are sorry, but we can not issue credit if we never receive the package. Our goal is 100% customer satisfaction within logical boundaries. Some digital products can not be returned after customer has taken delivery.

Because the value of many software products is in the registration code, we will always check to see if the code has been used once we get the product back. If the code has been registered, no credit will be issued.

Once a RMA # is issued, we must receive the product back within 15 days from the date created. If we receive it back after this time frame, we have the right to refuse the credit. We have only a certain amount of time to get it back to the vendor for a replacement.

Please do not send a product back without a RMA #! The RMA # needs to be visible on the package so that it can be received by the correct department.

 

MISC INFO

Some items may not match the pictures on site. For some oem products the picture may depict a retail box.

Explanation of Conditions

New: Product is brand new sealed and is complete with manufacturers original warranty unless otherwise noted.

New Open Box: These products have never been used, the only difference between the "New" and "New Open Box" is that the outside factory seal has been broken, due to cancelled order, inspection or mishandling during transporting from warehouse to warehouse. However, the inside contents are complete.

OEM: Original Equipment Manufacturer - You will also find that OEM software usually doesn't come with a manual (or a box), if it's software you are experienced in using then having no manual won't be a problem, although most OEM software does still come with the built-in help system but does not come with technical support from the manufacturer.

Refurbished: Product is typically refurbished by a 3rd party facility, not the original manufacturer. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects. ***Any Refurbished item may have minimal cosmetic blemishes***

 

FREQUENTLY ASKED QUESTIONS:

How soon does SmartFinds.com process orders?
In most cases all orders placed before 5:00pm CST will be processed the same business day. Our offices are open Monday - Friday from 9am to 5pm CST excluding holidays.

Does SmartFinds.com match the prices of its competitors?
In most cases, we will not match the prices of our competition. As we deal mostly in surplus products we may not match prices as we don't know for certain our competitors are selling the very same thing or if we believe our competitor may be selling counterfeit products.

What payment methods do you accept?
We accept VISA, MasterCard, Discover, American Express, PayPal, Amazon Pay.

Do we ship to FPO APO's?
Yes, we do ship to FPO APO's.

How do I know you sell legitimate merchandise?
We actively inspect all stock we receive and have very strict internal guidelines for the receiving and inspection of merchandise. We guarantee the authenticity of every item we sell. We absolutely do not ever sell counterfeit products.

Is it faster to order over the phone?
No. Our system is designed to process orders in the order they are received, so phone and web orders arrive at the same time in shipping. You can also enter your information faster online than we can take it over the phone and this greatly reduces data entry errors.

Is my order subject to state sales tax?
Orders shipped to Tennessee addresses are subject to state sales tax. We do offer a few products that are subject to additional sales tax. However, the states will be listed on the product very clearly.

Why is the price and availability displayed at SmartFinds.com different from the price and availability shown at a shopping comparison site?
We advertise our products on many of the popular online shopping comparison sites. We send price and quantity updates to all of the shopping comparison sites immediately. However, some of these comparison sites may take up to 24 hours to complete the price and availability updates.

This sometimes leads to a short period of time in which the advertised prices and availability on the shopping comparison sites differ from our web site prices and availability.

If you have experienced any confusion or inconvenience due to an outdated advertised price or availability, please feel free to contact us at 888-733-9183 or you can send an e-mail to support@smartfinds.com

When will my credit card be charged?
Your order is reviewed before your card is charged. This usually takes one to two hours after your purchase.

AUTHENTICITY
All products sold are guaranteed to be 100% authentic non-counterfeit. Purchaser acknowledges OEM versions may have end user restrictions and purchaser assumes all liability for compliance. Purchaser accepts all responsibility for full compliance with manufacture restrictions. It is possible to receive an open product that we opened to inspect the internal components of the product to guarantee that it is authentic.


Pricing Information; Availability; Errors and Omissions Disclaimer
SmartFinds.com is not responsible for typographic errors. SmartFinds.com reserves the right to adjust the prices at any time. SmartFinds.com reserves the right to suspend or cancel any order at SmartFinds.com's discretion. During some situations, SmartFinds.com reserves the right to alter the shipping method. For example, some of our warehouses do not ship USPS. So SmartFinds.com might have to change the shipping to Ground in order to get the product to the customer in a timely manner. SmartFinds.com reserves the right to suspend or cancel orders due to product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, we cannot guarantee that it will be able to fulfill Customer's orders. SmartFinds.com relies on the integrity of integrated system data and on occasion a system error may occur that may reveal the wrong price and or other product details. If this happens we will inform you of the error as soon as possible and correct the information being provided. However, we will not honor orders placed on items that have errors. We do our best to provide up to date and accurate information bringing you the best prices available so please understand errors may occur. If the order has been confirmed and charged to your credit card, we shall immediately issue a credit in the amount of the incorrect price. Note: We also do not guarantee that our prices listed on other Web sites or price engines are accurate or up-to-date.
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